Ten Strategies for Selecting a Commercial Restoration Company in the Dallas Area

12/13/2021 (Permalink)

Blog Summary: SERVPRO of Carrollton highlights ten factors that property managers need to consider when choosing a commercial property damage restoration company.

SERVPRO of Carrollton understands the stress property managers undergo when a commercial property damage disaster occurs. Tenants demand results so their businesses can be up and running as quickly as possible. Time is money, and the loss of a customer can be financially devastating to a business. Listed below are ten tips to help Dallas, TX, property managers select a commercial damage restoration company that best fits the needs of the properties for which they are responsible.

How to Choose a Commercial Property Damage Restoration Company

#1. Real people

A reputable service provider will have customer service representatives who are always available and who are competent to start the restoration process moving forward in minutes. When tenants are calling about a water damage disaster, the property manager wants to speak with a person, not voicemail that promises a call back at the end of the day.

#2. Rapid response

A rapid response within an hour or less that is offered 24/7, 365 days a year, including on holidays, is a non-negotiable priority. Disasters seem to strike at the most inconvenient times. A delay of just a few hours in the response time can add thousands of dollars and days to the restoration process. Secondary advanced damage and a mold infestation can be avoided in most cases if the restoration team is able to arrive on the scene within an hour.

#3. Reliable assessment and estimate

A trustworthy company will provide the customer with a damage assessment and a detailed written estimate with digital documentation (both images and video). Look for a company that uses an industry-standard estimating software such as Exactimate.

#4. Responsible handling of the insurance claims process

Choose a company that has the capability and willingness to handle the insurance claims process from beginning to end. The property manager’s work never stops. A property damage disaster at a location may involve several tenants, adding multiple layers of complexity to the project. Hire a service provider that has staff who are trained and experienced in handling the claims process.

#5. Reasonable rates

The cost of the cleanup and restoration should reflect the nature and extent of the damage. More extensive damages should cost more to clean up and repair. Cash discounts signal trouble. Cutting costs to win a contract may result in a company cutting corners on the project. When health and safety are involved, thorough cleanup and restoration cannot be compromised.

#6. Respectful and courteous customer service

During the damage cleanup and restoration, the damage restoration company functions as an agent and representative of the property management company. Select a restoration company that has cultivated a culture of respect, courtesy, and empathy. Small business owners and managers affected by the disaster often regard their business and employees as family. For employees, their job is much more than a paycheck. Caring customer service should be a priority when selecting a property damage restoration company.

#7. Right equipment

Choose the company with state-of-the-art equipment. The right equipment for the job effectively leverages the workforce and speeds up the cleanup and restoration process. Advanced moisture-detecting technology measures and validates the proficiency of the drying process. Unacceptably high levels of residual moisture can foster a mold infestation.

#8. Relevant professional certifications

When pre-qualifying a damage restoration company, ensure they have the relevant IICRC industry certifications. A worthy company will have certifications in water, fire, smoke, mold mitigation, and biohazard cleanup as a foundation. Request a list of the company’s certifications with a brief description of each item.

#9. Restoration and reconstruction services

The property manager that chooses a company with proficiencies in both damage restoration and reconstruction services will find the project is more efficient, less time-consuming, and more cost-effective. Communication is streamlined, reducing confusion, delays, and frustration.

#10. Reviews and references

Choose a restoration with a solid relationship with customers and a favorable reputation in the community. Read both negative and positive online reviews. Pay attention to a restoration company that makes a concerted effort to resolve complaints to the customer’s satisfaction. Request references from past clients, and contact the references for personal testimonies about the quality of service. Is the company a good corporate citizen and involved in improving life in the local community?

Property managers can trust the restoration experts at SERVPRO of Carrollton for commercial water, fire, storm, and commercial damage restoration. They offer a rapid response 24/7, 365 days a year, including holidays. The local SERVPRO franchise can scale without delay to meet the challenges of any size commercial property damage disaster. The highly trained restoration technicians possess the knowledge, expertise, experience, and equipment to handle every type of disaster. A trusted leader in the restoration industry, SERVPRO of Carrollton is locally owned and operated. The technicians live in the community and care about the people they serve.

To learn more about commercial damage restoration in Dallas, TX, contact SERVPRO of Carrollton by email at office@SERVPRO10952.com. The office can also be reached by phone at (972) 446-0383